Besides card printers and software programs, All About Cards also offers good support services. It is our objective to consult our customer on a high-class level and to accompany them with their card projects - even after the conclusion of the order. You have got a permanent contact person for your card printers, ticket printers, wristband printers, embossers or card reading devices. Our employees at the technical support know the devices that we offer you, and can explain every movement exactly. For Zebra devices we recommend the extended support “Zebra OneCare”.
Support services of All About Cards
- Installation of card printers and other ID devices
- Maintenance of car printers and other ID devices
- Installation of card print software
- Installation of visitor management software
- Explanation of movements for changing colour ribbons and cleaning processes
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Service agreements of All About Cards
We recommend to conclude a service agreement with All About Card at the purchase of a printing system. You did not buy your card printer with us, but nevertheless you are interested in our service agreements? Our service agreements are for all companies and persons that own a printing system which is offered by All About Cards.
We use various techniques to offer you the best possible remote service for your card printers or card systems:
- Via Teamviewer we can connect ourselves with your PC and solve your problem, e.g. with the production of identity cards
- If you need movements concerning the elimination of errors on your card printer, we will show you those movements via Webcam.
In any case you can be sure that All About Cards does not only give you theoretical advices, but also solves the problem together with you.
Content of a standard service agreement
- Free consulting and support with questions concerning the hardware usage
- Error diagnosis and removal via remote support
- Privileged support conducting with reaction times within 6 hours during the opening hours of working days
- Transport costs from and to All About Cards
- Sighting of the device to produce an estimate about kind and duration of the repair as well as replacement parts
- Lending of a comparable hardware during the repair
Regenerative to the standard service agreement exist two extended variants with additional features.
Advantages of our service agreements
- Increase of the durability of your technical device
- Regular inspection and exchange of working parts
- Regular firmware updates for maximum power and current features
- Minimal downtimes through fast repairs and immediate provision of a replacement devices during the repair
- Telephone support with easily solved problems
- Transportation cost free conduction of repairs for maximum cost efficiency
- Transparent and calculable repair costs
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